Management Consulting and Training - International Management Technologies

What you can strengthen<br>with C3 inside
Balanced Scorecard
Baldrige National Quality Award
Best Practices
Change Agent
Culture Change
Customer Satisfaction
Customer Service
Government Excellence
Management Training
Project Management & C3 Deployment (C3PM)
Quality Function Deployment (QFD)
Six Sigma
Strategic Planning
Voice of the Customer


We didn’t invent customer satisfaction. We just help you increase it and win.

IMT provides management consulting and training in:

  Balanced Scorecards
  Business Growth
  Change Management
  Customer-Centered Culture
  Customer-Centered 6 Sigma
  Customer Focus
  Customer Service
  Performance Measurement
  Process Improvement
  Project Management
  Quality Management
  Strategic Planning
  Voice of the Customer

We use the C3 system to transform the culture and practices of all kinds of organizations. Stunning results are common.


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International Management Consulting and Training - C3

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C3 is a systems approach to transformation.  It links the Voice of the Customer (VOC)    with your organization's success.

Explore how C3 enables you to:

Uncover the Voice of the Customer
Design products & service
Measure customer satisfaction & Leverage your leadership position

Vital Lie

9. "What customers say they expect is actually what they do want."

This belief has caused untold frustration. For example, a dental customer may expect pain but not want it. This is simply a particularly dramatic illu... / more

VITAL LIE: A Limiting assumption, an excuse for not changing


Northwest Airlines
Bruce Rismiller, Executive Vice President ... / more

-We must learn to think like our customers!

The Louisville and Jefferson County Metropolitan Sewer District
Pat C. Kirk, Quality Improvement Manager ... / more

-Return on our investment in a short timeframe!

Special Features

Robin Lawton - Keynote Speaker
Robin Lawton - Keynote Speaker
Click for video clip introduction Voice of the Customer Keynote Excerpt
Improving your leadership position involves doing several things exceeding well... ... / more

C3 Mentoring Now Available!
C3 Mentoring Now Available!
C3 Mentoring is available to Senior Leadership and passionate Change Agents. All mentoring is customized to your needs. It can be focused on the leadership of a company, an initiative or a team project. ... / more

News / Announcements

Roadmap to Create a Culture of Excellence
The American Society for Quality (ASQ) has found that leaders and quality management professionals across all sorts of enterprises agree on some critical fundamentals. One is that customer expectations and experience are the ultimate criteria for determining what quality is and the degree to which their organizations deliver it. That’s the good news. ... / more

Featuring Brian Lassiter, President of Minnesota Council for Quality
Wake Me Up When the Recession's Over (or Why Now More than Ever, the Customer's King) ... / more

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"Creating a Customer-Centered Culture", the Customer-Centered Culture (C3) Model, the C3 logo and the 8 Dimensions Model are service marks or registered trademarks of International Management Technologies, Inc. ©2017 Management Consulting and Training - International Management Technologies. All rights reserved.